Retail Sales and Customer Service
Learn everything about retail sales and customer service.

Customers return products for a variety of reasons, and one of the most common ones is that they do not like the product. The customer might have bought it online and realised that it was not what they expected or they might have bought it from your store but realised that it didn’t fit well or was not what they wanted. Some customers might also be returning the product because it is defective or because it does not work as advertised.

Importance of walk-in customer approach at your retail store The retail industry is not for the faint of heart. Competition is fierce, margins are razor-thin, and customer expectations are high. The key to success in retail is customer approach of store visitors. Customers are no longer satisfied with a one-time purchase experience. They want to… Read More »12 Tips on How to Approach Customers in Retail – Endearing Yourself to the Customer
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Valentine’s Day Ideas to create a perfect campaign for your shop The 14th of February is just around the corner and it’s time to start thinking about a great Valentine’s Day Campaign for your retail store. How to keep your customers happy and boost sales? There are plenty of ways that you can do this,… Read More »Fresh Ideas To Plan The Valentine’s Day Campaign for Your Retail Shop
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Examples on how to use video in your retail shop The retail industry has been evolving at a rapid pace. Customers are becoming more demanding and want to feel valued. So how can retailers achieve this? The answer is video! Video is an excellent way of getting customer feedback and making them feel valued as… Read More »10 Examples On How Video Can Help Your Retail Store
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Dealing with difficult customers Did you know that I have been doing customer support for years? It is not always easy to to provide good service when facing a bad response or attitude. So keep your cool with these tips. Successful retailers don’t just sell products. Today, providing good service is what sets your store… Read More »Handle Difficult Customers To Create A Sales Opportunity
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Five excuses from consumers not to buy and what the real reason is. Wondering how to improve yourself or your store staff in sales? Consumers often feel that they cannot trust sellers. That is why you are often confronted with excuses as to why they do not want to buy a certain expensive item. Bob… Read More »Turning Five Consumer Excuses Into A Sales Opportunity
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Keep in contact with your audience outside the shop Every business needs to keep in contact with their customers. Keeping in touch not only reinforces the relationship but also helps to show that you care. So, maintaining customer relationships is the key to success in any business, and it can be done through a variety… Read More »Tricks To Stay In Touch With Customers Outside The Store
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Many changes are happening in retail with the advent of digitization. This trend has only accelerated due to the lockdown in the years 2020 and 2021. As a result, several physical stores had to close temporarily. Shopping by appointment was the norm for a while. Or is it here to stay? Table of Contents: Why… Read More »How Shopping By Appointment Improves Your Physical Store Experience
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